FAQ
General Questions
What is the status of my order? Once you place your order, we will send a confirmation email for you to track your order status.
Can I change my order? We can only modify orders that have not entered shipping processing. Once your order shows the status of "preparing for shipping", "shipping" or "delivered", no further edits to your order can be made.
Payment
What payment methods do you accept? We support two primary payment methods: ● PayPal Comusire mainly uses PayPal for secure payment processing. Via PayPal, we accept Mastercard, VISA, American Express and Discover. ● Secure Credit Card Payment We also accept credit card payments with Visa, Mastercard, American Express and Discover.
Which currency will I be charged in? All transactions are settled in USD. If your credit or debit card uses a different currency, your bank will apply its applicable exchange rate based on the website you are accessing.
Do you offer 3 or 4 installment payment options? We support payment in 3 installments.
Shipping
Where do you ship? We provide worldwide shipping, covering Asia, North & Central America, Europe and Oceania. Payments can be made via PayPal and Credit Card.
How long does it take to ship my order? After you place an order, it normally takes 3–7 days for order processing. The shipping duration depends on the delivery method you select.
How can I track my package? After placing your order, we will send a confirmation email enabling you to track your package status.
What if I'm not home at delivery? If you are unavailable at the time of delivery, redelivery will be attempted the next day, or the delivery carrier will contact you to reschedule delivery, subject to your country and selected shipping method. You may also need to collect your parcel at your local post office if home delivery cannot be completed.
Returns
Do you accept returns? We accept returns subject to the following conditions:
- The item was purchased from our online store
- The item remains unused
- Return or exchange requests are submitted within 14 days after delivery
To initiate a return, please contact our customer service team.
Can I exchange an item? Item exchanges are available under the same conditions applicable to returns. When submitting your return request to our support team, please specify that you wish to exchange your item for another product.
Are returns free? To return an item, please contact customer service to obtain a return address. Once you receive the address, securely pack the item in its original packaging and include your proof of purchase. Return shipping is complimentary in certain scenarios. If you return an item for reasons not caused by an error on the part of comusire.com, return shipping fees will be subtracted from your refund.
How long does it take to process a return? We will confirm receipt of your returned package within 14 days after it arrives at our warehouse. Once your return is approved, refunds, exchanges or store credits will be issued within 14 days from our acceptance of your return.
If you have any further questions or concerns, please contact us via email: [email protected].